Hi, I'm Dércio Baptista Carvalho

  • IT Support
  • CMC Operator
  • Call Center Operator
  • Human Resources Assistant
  • Electronic Security Officer (CCTV)

Responsible and motivated, with great intention of progressing in their professional career, with a spirit of teamwork or individually, easily adaptable, creative and dynamic.

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Profile

About Me

About

Who am I?

Highly qualified professional in the area of Human Resources Management, CCTV and Call Center. With experience in Customer Service, Traking Service and IT Support (Software and Hardware).

Name

Dercio Carvalho

Email

derciodecarvalho11@gmail.com

Phone

(+258) 844394846 ll 864394848

Location

Boane, Gueguegue – Maputo

LinkedIn

My Skills

Technical Skills

Microsoft Word 95%
Excel 90%
Power Point 85%
Access 80%
Outlook 80%

Professional Skills

Creative Design

Creating visually appealing and user-friendly interfaces.

Teamwork

Collaborating effectively with designers and developers.

Project Management

Organizing and prioritizing tasks efficiently.

Communication

Clear and effective communication with clients and team.

My Experience

CMC Supervisor

MECTS S.A

June 23, 2025 – To date.

  • Ensure that all CMC operators are equipped with the necessary technical knowledge to operate in SEERC;
  • Supervise and lead CMC operations;
  • Ensure that all critical incidents are properly processed and assigned to Rapid Response Teams (ERR);
  • Ensure real-time monitoring of cargo in transit and processing of incidents;
  • Report in real time any anomalies that may be recorded in SEERC and with Cargo Seals; Report daily on CMC/ERR performance; Prepare monthly, weekly, and daily reports regarding CMC operational activities;
  • Interact with site managers and supervisors at borders, ports, and customs warehouses (sealing and unsealing points) to continuously improve operational procedures;
  • Issue manual invoices (proformas and debit notes) and payment receipts for freight forwarders;
  • Manage payment emails, receive and respond to emails with all payment requests sent by freight forwarders to MECTS through this channel;
  • Monitor team members' adherence to the values, rules, and regulations established within the company;
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  • Perform other activities as directed by their supervisor.

    • CMC OPERATOR (CENTRALIZED MONITORING CENTER)

    MECTS S.A

    Oct 7, 2024 – To date.

  • Monitor all seals and sealed cargo in transit in real time through SEERC;
  • Process all relevant alerts against defined key performance indicators (KPIs) and interact with Rapid Response Teams - ERR, to the standards defined in the CMC SOP;
  • Record details of alerts, queries, comments, complaints and actions taken;
  • Ensure that unresolved alerts, queries, complaints, actions, work are recorded and delivered in accordance with the established SOP to the next work shift for closure;
  • Escalate unresolved issues to the designated resource, or senior staff on duty;
  • Monitor and report any unusual activity to the supervisor;
  • Prepare daily, weekly and monthly reports to senior management when necessary;
  • Interact with site managers and supervisors at borders, ports, customs warehouses (sealing and unsealing points);
  • Identify and highlight new opportunities for service and process improvements; essential experience/skills to strengthen CMC operations.

    • CCTV & CARTRACK OPERATOR

    Safe Guard Lda

    Mar. 2024 – Oct. 5, 2024.

  • Cartrack;
  • Dash Cam and Body Cam;
  • Supervise videos and images;
  • Identify suspicious activities;
  • Monitoring and recording verified occurrences and preparing the respective reports;
  • Maintain operational control room equipment;
  • Control access for employees, visitors and merchandise;
  • Ensure the fluidity of information throughout the hierarchical chain.

    • CALL CENTER OPERATOR

    Elephant Bet Mozambique

    Dec 13, 2022 – Oct 25, 2023

  • Provide support in the area of electronic commerce to customers when they are betting;
  • Follow up on specific or complex betting issues;
  • Create content to answer frequently asked questions and resolve frequently occurring problems;
  • Clarify customer doubts about LOTO;
  • Make payment for unpaid tickets and bets;
  • Provide regular reports on customer support measures;
  • Provide regular feedback to the Sales department.

    • HR ASSISTANT

    MECO Empreendimentos

    2022

  • Recruitment and selection;
  • Promote the Company's services;
  • Salary processing;
  • Make deposits whenever necessary;
  • Answer calls from clients and candidates;
  • Schedule Job interviews;
  • Management of customer contracts;
  • Follow-up to clients and candidates;
  • Identify potential Customers for the business;
  • Social Media Management (publishing job advertisements);
  • Make visits to Customers when necessary,
  • Assist the Company's General Director, developing new Marketing strategies and other related Administrative tasks;
  • Review customers' Linkedln profile;
  • Review the Cover Letter according to the CV details;
  • Make letters of Recommendation when requested for the appropriate purposes ;
  • Review and analyze customers' Linkedln profiles and provide comments;
  • Analyze Job Descriptions of Customer CVs.

    • HR ASSISTANT

    Agência Nor

    2021 – 2022

  • Responsible for Recruitment, Selection and Placement;
  • Management of customer contracts;
  • Follow-up to clients and candidates;
  • Manage and control Digital Platforms;
  • Costumer management.
  • Assessment of employee performance;
  • Develop new Marketing strategies;
  • Create company activity plans;
  • Schedule Job interviews;

    • IT TECHNICIAN

    HCC Tecnologys

    2021

  • Software: Installation of Operating Systems (Windows, EOS and Ubuntu)
  • Hardware: Computer assembly and maintenance Routers, Switches using a graphical interface and LAN, MAN, WLAN and WAN technologies.

    • Get In Touch

    Contact Information

    Feel free to reach out to me for any questions or opportunities. I'm always open to discussing new projects, creative ideas or opportunities to be part of your vision.

    Email

    derciodecarvalho11@gmail.com

    Phone

    (+258) 844394846 ll 864394848

    Location

    Boane, Gueguegue – Maputo